May 27, 2025

From Collection to Conversation: Building a Feedback Chatbot

Interactive video walkthrough: build a real chatbot to collect customer feedback—no guesswork, just click-through setup.

In this hands-on demo, you’ll follow the full journey of setting up a customer feedback chatbot using Cogfy—from creating a collection to configuring the chat that collects user email and order code. This interactive video walks you through every step, so you can click along and see exactly how it’s done.

Whether you’re building a support flow or gathering insights post-purchase, this guide shows how easy it is to go from idea to working chatbot. Jump in and try it for yourself below.

Want to level up your Smart Chat? This bonus walkthrough shows how to conditionally trigger tools based on user input—like running a signup flow before enabling advanced features, or automatically tagging the intent behind a message. These steps make your chatbot smarter, more context-aware, and ready to handle real customer conversations like a pro.

With just a few simple steps—and a couple of powerful extras—you can go from a blank canvas to a fully automated, intelligent support chat. These videos are just the beginning. As you explore further, you’ll see how flexible Cogfy is for building conversations that truly adapt to your business needs. Keep experimenting, keep customizing, and let your chatbot do the heavy lifting.