Service
Unlock your customer service team for more strategic tasks
Trusted automation solution by
Automation that improves efficiency and satisfaction
With Cogfy, you can automate everything from ticket screening, lead warming, technical support to final resolution, ensuring an efficient and integrated support experience for your customers.
Muitas vezes, clientes enfrentam o problema de receber informações inconsistentes ao trocar de canal ou atendente. Com o Cogfy, todas as interações são centralizadas e integradas, garantindo que cada agente tenha o histórico completo do cliente, independentemente do canal utilizado
O follow-up é uma parte crítica do atendimento, o cogfy automatiza essas tarefas, garantindo que cada solicitação receba feedback constante até sua resolução completa
Abertura de
tickets
Use the chat to integrate with ticket systems or take advantage of Cogfy to manage customer service directly.
Send automatic emails via chat, set up scheduled broadcasts, and integrate conversational systems with your emails.
WhatsApp e
Chats
Remove all communication barriers by connecting Cogfy with WhatsApp, Teams, Slack, Google Chat, and others.
Integrate into your Websites
Add intelligent customer service chats to your website by fully integrating them with your documents and data on Cogfy.
Adapt Cogfy for your service
Cogfy enables you to create custom workflows and scale your operation without losing efficiency, ensuring quick and accurate responses.
Converse de maneira natural sem necessidade de criar milhares de árvores de decisão, a IA se adaptara a cada caso específico utilizando seus dados como suporte a resposta
O suporte do Cogfy está sempre presente para ajudar com suas personalizações
Cogfy improved the efficiency of a sales team by 40%
Great Brazilian magazine publisher
"Now with Cogfy, it feels like we have hired a specialist to relieve and give traction to the team, allowing us to finally focus on other more strategic sales activities."
Client commercial director
Cogfy managed to automate 100% of the news creation flow
Portal tela
"Cogfy has revolutionized the Tela Portal. We automated news production, launching 50 times more content and operating 24/7. Now, our team can focus on thinking of only the best strategies."
Technology Director of the Tela Portal
Vinicius Nasr
Boston Scientific
"Cogfy has exceeded our expectations! The advanced AI optimizes our projects impeccably, and the frequent updates ensure ongoing accuracy and efficiency. Customer support is exceptional—quick, attentive, and always making everything easier."
Vinicius Nasr
Is Cogfy better than GPT?
It's not better, it's different!
O Cogfy é feito para os tarefas em larga escala na sua empresa e assim aumentar a eficiência, qualidade e reduzir custos. Diferente do ChatGPT, você elimina a necessidade de re-enviar seus documentos toda vez, utilizando Chats com IA.
O Cogfy também melhora a agilidade dos seus processos de automação, integrando múltiplas plataformas e orquestrando diversos provedores de LLM. O software garante a rastreabilidade nos seus chats para manter tudo seguro e otimiza o trabalho manual, automatizando e simplificando com fluxos de trabalho ideais.
Various AI providers
With Cogfy, you have access to various AI providers, including Anthropic (Claude), AWS Bedrock (Llama and Mistral), ensuring flexibility and variety to meet your needs.
Avoid model hallucination
Before we send the user's question/prompt to the AI providers, Cogfy performs internal processes to locate and send your data to the models in the best format.
Bulk actions and data storage
Automate and scale your operations with ease. Cogfy allows for bulk task execution in a simple and efficient manner, without the need for complex developments.
WhatsApp e Chatbot
With Cogfy, you can easily integrate chatbots and automations with WhatsApp and other messaging platforms, providing a smooth and effective communication experience.
ToolCalls
Integrate and automate tools in conversational flows, facilitating the management and automation of complex workflows. All of this with the support of multiple AI providers.
Ready workflows
Save time with pre-configured and customizable workflows that Cogfy offers, optimizing the execution of business processes.