This template enables automated auditing of call center conversations. From a URL or audio file, the conversation is transcribed and displayed in a chat-like format on Cogfy.
It also extracts key customer and agent data, such as:
- Agent name;
- Customer name;
- Customer address;
- Associated project or service;
- Customer phone number.
In addition, AI-powered analysis provides:
- Customer sentiment (e.g., confused, frustrated, grateful, interested, satisfied, angry);
- Agent sentiment (e.g., proactive, neutral, defensive, empathetic, positive);
- Conversation temperature (low, medium, high);
- Overall customer sentiment (positive, neutral, negative).
🛠️ Use Cases:
- Quality assurance teams
- Compliance and audit teams
- Customer experience reviews
- Agent performance evaluation
Lemonfox
OpenAI